Dentists mostly rely on face-to-face interaction with their patients, and dental receptionists often call over the phone to collect information and schedule appointments. This limits the amount of time a patient can spend asking questions because he or she may feel that they are wasting the employee’s time.
Chatbots, however, are always on the clock and ready to answer questions and help patients. As a result, dentists are drawn to pick up the digital approach in order to deepen the dentist-patient relationship.
Here are five reasons dentists are choosing chatbots .
Chatbots are the epitome of automation and they make it easier for dentists to keep track of appointments. The bots can send automated reminders to dentists as well as patients for upcoming appointments or calls.
Chatbots can also be programmed to send surveys to patients immediately after treatment so dentists can see what works and what doesn’t.
Chatbots are the virtual interface between patients and dentists. They streamline processing and respond immediately. This improves the patient relationship and cuts down on the cost that is invested in human assistance.
Chatbots can also help dentists keep track of patients’ insurance claims and cross-check during visits. No more scrambling through files when reports are available at the tap of a button.\
With hundreds of patients, it can be difficult to keep track of all of their records. Chatbots can pick out the right report for you instantaneously.
The live chat feature for the front desk will help build a rapport with the patient. An effective chatbot will lead to an efficient front desk, which will culminate into a great user experience.
People will be glad to book appointments through a chatbot rather than calling the office and being put on hold.
4. Customer Engagement
Have you ever been on the phone and experienced this?
Press 1 to schedule an appointment
Press 2 to connect to the front desk
Press 3 to connect to your doctor
And the list goes on.
This is a sure fire way to kiss a successful customer engagement goodbye. Chatbots can help you overcome poor patient engagement with their interactive ability to offer services while maintaining a light conversational tone.
For instance, it can help patients with their queries like foods that are bad for teeth or how to have good oral health?
Patients can also be encouraged to voice their experiences and thoughts concerning the visit to the clinic via feedback forms.
5. Cost Effective
Chatbots negate the need for so much human interaction before the appointment even starts.
They also provide an avenue for safe payment, as they allow patients the convenience of storing their credit or debit card for secured payment of their dental bills and balances whenever is convenient.
By automating the entire process while adding multi-layers of security, chatbots make business cost-effective.
So the next time a patient needs dental work, have a chatbot greet their inquiries and get them scheduled for their next appointment with you. On time. In demand.