Chatbots: A Central Knowledge Base For Customers and Employees
Businesses have a lot of data in their company. Having a central place to access it for both internal and external stakeholders is crucial to productivity. Without it, both employees and customers will be wasting precious time sifting through information to find relevant answers for their specific needs.
Knowledge management is an multidisciplinary approach to achieve organizational objectives by making the best use of knowledge. Knowledge based systems, or KBS, was created to consolidate company-wide resources for easy access.
This webinar will teach you about KBS and how it can be powered by artificial intelligence through chatbot technology. You will learn about:
- Benefits of KBS using Chatbot Platform
- Implementation of a Chatbot KBS
- Continuous Improvement of KBS
By the end of the webinar, you have sufficient knowledge to launch your own KBS and remove many of the friction challenges your employees and customers face with their questions about your business.
Date: 4 Aug 2021
Time: 11.30 AM CST
Duration: 30 Minutes
Speaker: Travis McCallum